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Terms of Service

Terms of service

These are the terms and conditions on which we supply products to you.

Please read these terms carefully before you submit your order to us. There terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Harleston Jewellers is registered in England and Wales.

Our company registered number is 10028740.

Our registered VAT number is GB 235 8607 91.

You can contact us by telephoning 01379 855297 or by writing to us at sales@harlestonjewellers.co.uk or 2a Bullock Fair Close, Harleston, Norfolk IP20 9AT.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
"Contract" means the contract between us and you for the sale and purchase of the Products in accordance with these Terms;

Definitions
"Product" means a product set out in the Order;

"Order" means your order of the Products submitted by you online via the Website;

"Terms" means these terms and Terms as amended from time to time in accordance with clause 9.1;

"We/our/us" means Harleston Jewellers;

"Website" means the website located at www.harlestonjewellers.co.uk or any subsequent URL which may replace it;

"You/your" means the person who purchases Products from us using the Website.

1.2 In these Terms, the following rules apply:

1.2.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

1.2.2 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

1.2.3 This agreement shall be binding on, and enure to the benefit of, the parties to this agreement and their respective personal representatives, successors and permitted assigns, and references to any party shall include that party's personal representatives, successors and permitted assigns.

1.2.4 A reference to writing or written includes email.

1.2.5 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

Our Contract With You
2.1 The Order you place constitutes an offer to purchase the Products in accordance with these Terms. You are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing. You may only purchase Products from us if you meet any legal age requirement necessary for the acquisition of the Products.

2.2 Your Order will only be deemed accepted by us when you have paid for the Products, monies received by us and the Products have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Products have been dispatched. The Contract between us is formed when we send you an email confirming that the Products have been dispatched.

2.3 If we are unable to accept your Order, we will inform of you this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

2.4 We will assign an order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the Order number whenever you contact us about your Order.

Our Products
3.1 The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your Product may vary slightly from those images.

3.2 The packaging of the product may vary from that shown on images on our Website.

3.3 We reserve the right to amend the product description if required.

3.4 All weights and sizes are supplied as a guide only and are approximate.

3.5 In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and your credit/debit card or PayPal account will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.

3.6 Products which are on special offer or promotion are only available in limited qualities, sizes and colours. When stock of a product on special offer or promotion runs out, we will no longer be able to supply that item at the special offer or promotion price.

Price and Payment
4.1 The price of the Product is the price set out on the Website at the time you submit your Order.
4.2 The price of the Product is inclusive of VAT (where applicable) at the current rate chargeable in the UK. If the rate of VAT changes between your Order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

4.3 Our Website accepts payment by PayPal. We are unable to accept payment online by cheque, cash or any other form of payment.

4.4 Please ensure that the expiry date of your credit or debit card is after the anticipated dispatch date of your Order. Payment will be debited from your account just before the dispatch of your Products, and if your payment card has expired, we will be unable to take the payment and fulfil your Order.

4.5 When an Order is placed a pre-authorisation will be made against your account. Payment is not taken at this time. We will endeavour to process any payments at the time of dispatch. If this process is not successful, we will reprocess accordingly. We will not inform you if this delay occurs. We are not liable for any bank charges that may be incurred by you if insufficient funds are available at the time when payment is taken.

4.6 All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

4.7 To prevent fraudulent use of credit and debit cards, we instruct a third party to validate the names, addresses and other information supplied during the order process against commercially available records. By ordering from the Website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your Order or we may be unable to accept your Order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998.

4.8 Where an Order is made from a country outside the United Kingdom, we are unable to accept payment by credit or debit cards unless they can be authenticated using 3-D Secure. If you are unable to pay by PayPal we will be unable to process and dispatch your Order and your Order will be cancelled.

Providing the Products
5.1 The delivery options available for each product and their charge are provided on the product detail page. When you add products to your shopping basket and have chosen the delivery option the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process. For more information about delivery options, their charges and lead times please click here. For information on international delivery, please click here.

5.2 If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for any delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

5.3 If no one is available at your address to take delivery and the Products cannot be posted through the letterbox, we will either attempt to deliver to a neighbour or we will leave you a note informing you of how to rearrange delivery or collect the Products from your local Post Office or delivery depot.

5.4 If you do not collect the Products from one of our stores as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a local Post Office or your delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.

5.5 You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products then you may treat the Contract as at an end straight away if any of the following apply:

we have refused to deliver the Products;
delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
you told us before we accepted your Order that delivery within the delivery deadline was essential.
5.6 If you do not wish to treat the Contract as at an end straight away, or you do not have the right to do so under clause 5.5, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.

5.7 If you do choose to treat the Contract as at an end for late delivery under clause 5.5 or clause 5.6, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the Order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you must either return them in person to one of our stores (except Hathersage), post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please see our Returns Procedure by clicking here.

5.8 The Product will be your responsibility from the time we deliver the Product to the address you gave us or you collect it from us.

5.9 You own the Product once we have received payment in full.

Refunds and Returns
6.1 You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 within 14 days of receipt of the Products. However we have extended that right to 30 days from receipt of the Products as described at clause 6.3. This means that during the relevant period if you change your mind or decide for whatever reason that you do not want to receive or keep the Products, you can notify us of your decision to cancel the Contract and receive a refund. Alternatively, you are entitled to request an exchange within the same period of time and the provisions below also apply to exchanges.

6.2 However, you do not have a right to cancellation in respect of the following Products which can only be returned if they are faulty or not as described:

personalised and made-to-order products;
6.3 Your legal right to cancel a Contract starts from the date that we send you an email confirming that the Products have been dispatched which is when the Contract between us is formed and ends 30 days after the day you receive the Products.

6.4 To cancel a Contract with us, you need to let us know that you have decided to cancel. Please let us know by doing one of the following:

Phone or email: call 01379 855297 or email us at sales@harlestonjewellers.co.uk.

 

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Opening Hours

Monday - Wednesday - 9am - 5.30pm
Thursday - CLOSED
Friday - 9am - 5.30pm
Saturday - 9am - 4.30pm

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Contact Us

  • Address2a Bullock Fair Close
    Harleston
    Norfolk
    IP20 9AT
  • Phone01379 855297
  • Email AddressThis email address is being protected from spambots. You need JavaScript enabled to view it.

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